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NEW FACE STORY
NEW FACE is a name to bring with you on your journey in discovering a better you – the new you. We are thankful you have chosen to shop from our carefully curated product range.
Based in Brisbane, NEW FACE launched in 2019 looking to bring a personal yet luxurious experience to our customers, right from the online shopping experience by presenting you with specialised customer service through our live chat option, to the delicate and thoughtful packaging with samples included in each purchase. We offer well-loved, premium-quality K-Beauty products and brands, making K-Beauty accessible to our Aussie and NZ mates, bringing South Korea right to your doorstep.
The team at NEW FACE are working towards bringing Korean beauty products that are natural, eco-friendly, vegan-friendly and animal cruelty-free while keeping our packaging sustainable. We strive to be the biggest, quickest and most reliable direct access to all of your K-Beauty skincare and beauty desires in Australia and New Zealand.
Official Australian K-Beauty Distributor
We take pride knowing that NEW FACE is the official Australian certified distributor of various big-name K-Beauty brands such as COSRX, Dear Klairs, I’m from, PURITO, Benton, Skin & Lab, Iunik, Some By Mi, Round Lab, etc. We want to ensure that each time you receive a package from us, you can smile brightly with comfort and ease knowing that every product is authentic, brand new, recently manufactured and imported directly from the South Korean head office.
We only select and introduce brands to the NEW FACE product range after thorough research, meticulous evaluation and vigilant discussion to meet our standards. We aim to provide products that are cruelty-free, socially responsible, vegan-friendly, natural, and offers environmentally-friendly packaging. We choose to stock brands that propose a similar philosophy to that of NEW FACE – high-quality yet affordable, simple yet effective.
Fast and Free Delivery
We are located in Brisbane, Australia and are 100% Australian owned. We offer faster delivery than other K-Beauty retailers outside of Australia with free shipping over $50 purchases, guaranteed to arrive at your doorstep between 2-5 business days. We have now extended our shipping services to our New Zealand neighbours to spread the love for K-Beauty. Free shipping to NZ is available for purchases over $100 with delivery guaranteed in 5-12 business days.
Eco-Friendly Packaging Only
With our minimalistic packaging, we use 100% recyclable material with absolutely no plastic packaging.No plastic tape is used. No bubble wrap is used. No plastic sachets are used.We guarantee that all deliveries are handled with delicacy and thoughtfulness, with packaging that will put a smile on your face each and every time. Let’s save and preserve our Earth together.
Your Satisfaction is Our Satisfaction.
24/7 Sales, Free Samples, and Exceptional Customer Service.
24 hours a day. 365 days a year. NEW FACE will always have a sale available. NEW FACE will always include free gifts and samples with each purchase. NEW FACE will always deliver the most professional and top-quality customer service. This is our pledge to you. NEW FACE always strives to satisfy our customers with reasonable and affordable prices, married with exceptional customer service. We choose to put you first by offering a new and unique tailored customer service experience that allows you to communicate directly with one of our reliable skincare and beauty advisors, aiming to ensure you are able to receive the best recommendations and to answer all your burning questions about any beauty concerns you may have. Your satisfaction will always remain our number one priority.
The best 10/10 the best. Loved that you guys stocked me up with extra samples and the packaging was super cute. - Aliyah R
Purchase again Awesome product and as described, would definitely purchase again and definitely from New Face. - Michael S
Amazing value Very happy with the prices, the quick delivery and seamless checkout process. Amazing value for such a low price! - Richard H
Highly recommended! Great customer service too. Really friendly team with great understanding of customer needs. Highly recommended! - Hiro F
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